Mettle's Task

A government utility that has been privatised, our Partner asked Mettle to increase capability of the leadership team to champion the new ‘accountable’ performance culture.

Key Challenges

• Up-skill the leadership team to champion the new 'achievement' culture
• Educate leaders in their role of driving the new commercial enterprise
• Improve levels of accountability across the business so that projects would come in on time and on budget
• Win back the hearts and minds of the work force

The Program

• Executive team engagement
• Culture assessment and development planning
• Leadership and accountability development programs rolled out to senior executives, general managers and senior managers
• A 360 degree leadership behaviour diagnostic and development tool
• Culture change and communication programs

Outcomes

• 4% increase in total revenue, $26 million over forecasted budget
• 6.1% increase in controllable profit delivered
• Safety Improvements – 31.7% improvement in LTIFR
• Tighter timelines and greater discipline
• Projects now come in cheaper, elimination of 10% buffer
• Budgets and action plans are now closely linked to the strategic plan
• Cohesion, the top team has dramatically decreased the effects of silos through a restructure