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Insurance Institution: Transition 'HR Technicians' to 'HR Strategists' ( 246,344 bytes )
integrated culture change

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Case Study: Insurance Industry
Topic: Transition 'HR Technicians' to 'HR Strategists'
Keywords: HR technicians to HR strategists, integrated HR framework, integrate, new business strategy, new people strategy, people and business

Mettle's Task

To future-proof the business, Human Resources were repositioning themselves from being HR technicians to HR strategists and key influencers / partners of the business; moving themselves up the value chain essentially in response to direct request from the CEO. Our task was to partner with HR to develop an integrated HR framework; to toally integrate the people and business strategies

Key Challenges

  • A new business strategy
  • A new people strategy
  • Developing an integrated HR framework to enable and support the new business strategy
  • Communicating one clear and consisitent message of strategy and intent that was reinforced through the key peopl systems

The Program

  • To manage costs, Mettle Group partnered with five talented people from HR to refine and integrate their HR framework
  • In the space of three short weeks this close partnership completely refined, aligned and packaged the five critical elements of the HR framework - behaviours, capability, accountability, development and teamwork - to integrate with and enable the business strategy
  • To accomplish this work we created a working group and a steering committee; both populated by client and Mettle people. The working group reported eah week to the steering committee and this arrangement gave the client the focus, rigor and discipline needed to complete this complex work with an exceedingly tight timeframe
  • Each element of the HR framework became a workstream and the woring group was then split into subgroups, one per work stream. Mettle mobilised the subgroups and instilled them with the ability to create clear messages
  • The project management discipline applied to meetings and the quality and consistency of communication ensured the integrated and alignment of each of the work streams

Outcomes

  • An integrated HR framework based on practical model and designed for immediate and pracical execution that would enable the execution of business strategy, that deinfed expectations in terms of
    Behaviours - Capability - Accountability, Development and Teamwork
  • A clear, succinct and consistent message of the philosophy behind the new HR framework and how people were expected to behave in deliver in relation to that
  • A communications package conveying he message to all HR people; supported by detailed guidelines articulating the business case, rationale and rigor behind the new HR framwork
  • And all delivered in only three weeks
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