levers for change



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We work with clients on the six major levers of culture: Structure, Systems, Symbols, Leadership, Mindsets and Behaviours.

These levers ultimately link the organisation's strategy to the employee's behaviour and the overall customer experience. The model below shows the Mettle culture model.

(hover mouse curser over the outer circle to find more information about each lever)

Cultural Levers Model

Structure:

How resources are allocated
Clarity of roles and accountabilities
Number of reporting layers

Behaviours:

What is said and done
Mindsets, values and beliefs

Leadership:

Context and purpose they set
Decisions they make
How they use time

Mindsets:

Values—guiding principles and what we stand for
Beliefs—our inner world
Choices—how to act and how to be

Symbols:

Rituals and ceremonies
Meeting and events protocol
Who gets recognised and promoted

Systems:

People systems—performance management or reward and recognition
Business systems—sales, planning or budgeting
Operational systems—management information or operating procedures


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levers for change

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